FAQ

1 Year Warranty. Covers for all manufacturing defect which comprises of failure or issues from the following:

TABLE

– Mechanism for table height adjustment 

– Mechanism for tilting of desktop panel 

CHAIR 

– Seat and backrest mechanism for height adjustment 

– Seat mechanism for inwards and outwards adjustment 

– Auto-Pressure lock castors

Warranty does not cover on human made defects or wear and tear.

NO charges for replacement of parts due to manufacturing defects and within 1 Year warranty period.

Charges is applicable should the warranty period is over and price is based on respective parts.

On-site Technical Servicing is provided during the warranty period for all Klang Valley customers. For outstation and East Malaysia customers, we will courier the parts to you and guidance will be provided via video conferencing with our Technician to guide you thru the process. 

You may get in touch with our Customer Service Careline at +6011 2336 066 or +6019 229 9948 and our consultants will assist you accordingly

After the applicable warranty period, VL KIDS will continue to provide service and technical support. Parts and labor charges will be appliable to buyer accordingly. The replacement period for parts will differ and may take between  one to two months depending on the parts.