How long is the warranty period?
1 Year Warranty. Covers for all manufacturing defect which comprises of failure or issues from the following:
– Mechanism for table height adjustment
– Mechanism for tilting of desktop panel
– Seat and backrest mechanism for height adjustment
– Seat mechanism for inwards and outwards adjustment
– Auto-Pressure lock castors
Warranty does not cover on human made defects or wear and tear.
Is there any charges for replacement of parts?
NO charges for replacement of parts due to manufacturing defects and within 1 Year warranty period.
Charges is applicable should the warranty period is over and price is based on respective parts.
Do I need to deliver the product to Service Centre?
On-site Technical Servicing is provided during the warranty period for all Klang Valley customers. For outstation and East Malaysia customers, we will courier the parts to you and guidance will be provided via video conferencing with our Technician to guide you thru the process.
How do I proceed with a warranty claim?
1. The product 2. Damage part or area 3. Sales Order No.
You may get in touch with our Customer Service Careline at +6011 2336 066 or +6019 229 9948 and our consultants will assist you accordingly
What happens after the warranty period?
After the applicable warranty period, VL KIDS will continue to provide service and technical support. Parts and labor charges will be appliable to buyer accordingly. The replacement period for parts will differ and may take between one to two months depending on the parts.
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Unit 7A, Level 1
Jalan Bukit Desa 5, Taman Bukit Desa
Off Jalan Klang Lama
58100 Kuala Lumpur, Malaysia
+6011 2336 0633
+6019 229 9948
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